Simon Starling - A-Z

1. We deliver to countries worldwide. The Modern Institute/Toby Webster Ltd aims to package and dispatch your item within 10 working days.

2. Delivery rates vary depending on the item purchased, the number of items and the shipping address, this is reflected in the postage and packaging costs detailed at point of payment. Delivery charges for some items and orders with several items, can only be completed on application, this is so we can ensure that you are receiving the best delivery service for items which require special packaging, larger or heavier items, or multiple items.

3. Purchased items may be collected from the gallery and will incur a small packaging and handling fee per item.

4. Delivery Services within the UK -

All publications are sent using Royal Mail Tracked 48®.

All artworks are sent using a reputable courier service selected by The Modern Institute/Toby Webster Ltd.

All deliveries within the UK are subject to VAT as detailed at point of payment.

3. Delivery Services within the European Union -

All publications are sent using Royal Mail International Economy or International Standard. Tracked is available on request.

All artworks are sent using a reputable courier service selected by The Modern Institute/Toby Webster Ltd.

All deliveries within the European Union are subject to VAT as detailed at point of payment.

4. Delivery Services to the Rest of World -

All publications are sent using Royal Mail International Economy or International Standard. Tracked is available on request.

All artworks are sent using a reputable courier service selected by The Modern Institute/Toby Webster Ltd.

All deliveries to locations outside of the UK will be subject to import taxes, fees and duties and will be payable by the customer directly to the courier company, and are not the responsibility of The Modern Institute/Toby Webster Ltd to charge.

5. Special delivery services or alternative couriers are available on request but may incur additional charges. Please contact the gallery if you would like to request a particular delivery service.

TERMS OF DELIVERY

1. All artwork deliveries from The Modern Institute/Toby Webster Ltd require a signature and we accept no responsibility if the signature is not that of the recipient, or nominate recipient, and will consider the package correctly delivered.

2. If a parcel is lost or takes long to receive because the information provided to us was incorrect or incomplete, we cannot accept any liability.

3. Delivery may take longer around holiday periods. Please understand that delays are possible. Where a significant delay is anticipated we will do our best to inform you of this at point of dispatch.

4. Once the items you have ordered have been delivered to you, you will become the owner and are responsible for risk of loss or damage to them.

DUTIES AND TAXES

5. You are liable for all duties or levies payable to any foreign port as a result of delivery of goods outside the United Kingdom. You shall not be entitled to cancel the order on the basis of unforeseen duties or levies.

6. You should note that customs policies vary widely from country to country, so we urge you to contact your local customs office for further information.

7. Please be aware that cross-border shipments are subject to inspection by customs and can delay the arrival of your package.

1. In line with Consumer Contracts Regulations you have a right to cancel your order within 14 days of receiving your item. If you wish to cancel your order, please do so by emailing: mail@themoderninstitute.com, Monday-Friday 10:00-18:00 and quoting your order reference number.

2. You are responsible for paying to return the item to us, in its original packaging and packed with the same level of care as the item was received. When it is received, and deemed in good condition, we will issue a full refund for the product within 30 working days.

3. If your cancelled and returned item arrives in a lesser condition, a deduction to your refund will be made if we deem the value of the item has been reduced as a result of you handling the goods more than was necessary.

4. Proof of shipping must be obtained for all returned items. The Modern Institute/Toby Webster Ltd cannot accept liability for goods lost in transit and are not responsible for returns that do not reach us, where no proof of shipping has been supplied.

5. After 14 days of receiving your item, we can no longer accept a return unless your item is damaged, please see terms 8 and 9 below for how to report and return a damaged item.

6. If you do not return the item(s) as required after exercising your right of cancellation, The Modern Institute/Toby Webster Ltd may charge you for the direct costs of recovering the item(s).

7. You do not have the right to cancel your order if it is for audio or video recordings, which have been unsealed by you, or for items which are tailor-made or personalised, or perishable items.

8. Should your item arrive damaged, please contact us immediately and we will discuss arrangements for return, refund or exchange. For insurance purposes, we require that you provide photographic evidence of the damage, and that this clearly documents any damage to the packaging the item arrived in as well as damage to the item itself. We will also require that the damaged item and original packaging be returned to us before we can ship a replacement to you or arrange a refund for the item. You will only be entitled to a refund if the damaged item has been returned within 30 days from the date of purchase.

9. For damaged items The Modern Institute/Toby Webster Ltd will be responsible for arranging the return and replacement of your item(s).